Frequently Asked Questions

Once your order is shipped, you'll receive a confirmation email with a tracking number. Use this number on our courier partner's website to monitor your shipment.

If you haven't received a tracking number within 48 hours of placing your order, please contact our customer support for assistance.

Tracking updates may be delayed due to processing times or courier issues. If there's no update for over 72 hours, reach out to our support team.

Once shipped, modifying the delivery address isn't possible. Ensure your address is correct during checkout to avoid issues.

Check with neighbors or your building's management. If it's still missing, contact our customer service promptly.

Delays can result from high demand, weather conditions, or logistical challenges. We appreciate your patience during such times.

Currently, we offer standard shipping. Expedited options may be introduced in the future; stay tuned for updates.

International orders can be tracked using the provided tracking number on our international courier partner's website.

Delivery charges vary based on location and order value. Detailed information is available during the checkout process.

Standard delivery typically takes 5-7 business days. However, times may vary based on location and unforeseen circumstances.

Currently, we do not ship to PO boxes. Please provide a physical address during checkout.

While we aim for timely deliveries, scheduling specific times isn't available. Our courier partners deliver during standard business hours.

If absent, the courier may leave a notice or attempt redelivery. Follow the instructions on the notice or contact the courier directly.

Yes, we ship to select international destinations. Shipping fees and times vary; details are provided at checkout.

Currently, we don't offer warehouse pickups. All orders are shipped directly to the provided address.

You can update your delivery address before order confirmation. Post-confirmation changes aren't possible.

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